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Cannot advance the processing date due to rejected ATWD message

For help when you cannot advance the processing date due to rejected ATWD message

Written by Emma
Updated over a month ago

Overview

If you are getting a rejected ATWD message and you cannot advance the processing date because of this, this article can provide you with the advice you need in order to resolve this.


What to do next

If you are unable to advance the date or unable to clear this message, please complete this on the Government Gateway. As soon as you have done this, this will need further investigation from Delta Support.


This has been completed in the Government Gateway

Once you have completed this in the Government Gateway, please contact support, referencing the title of this article, and please include the following information:

  • Intake ID and Consec Ref ID

  • Order ID

  • Confirmation that this has been completed in the Government Gateway

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